ADDITIONAL 2020 TICKETING INFORMATION

 

FREQUENTLY ASKED QUESTIONS RELATED TO COVID-19

What will happen if games are impacted or not played due to COVID-19?

We currently expect and are planning for all Lone Star Sports & Entertainment (LSSE) events to proceed as scheduled.  However, if a game is canceled and cannot be replayed, or is played under conditions that prohibit fans from attending, ticket purchasers will have the option of receiving a full refund or an account credit. 

If a fan buys tickets for a game that is cancelled from Ticketmaster or through another source, will LSSE refund those tickets?

The buyer will need to go back to the entity that sold the buyer the tickets.  For example, if a ticket is purchased through Ticketmaster, the fan would go back to Ticketmaster and it would be handled through Ticketmaster’s cancellation policy. Here are the cancellation policies for single game tickets purchased through NFL Licensed Channels (i.e., Ticketmaster, SeatGeek and StubHub):

  • Ticketmaster: Automatic refunds provided for all primary and secondary sales within 30 days of cancellation.
  • SeatGeek: Refunds provided upon request for all primary and secondary sales within 30 days of cancellation (for secondary sales, vouchers initially offered unless consumer requests a refund).
  • StubHub: No cash refunds. Credit issued worth 120% of original order. Credit expires in 2022 and can be used on any future StubHub purchase. Ticket buyer must call StubHub directly to request refund.
  • Schools: refer to school through which purchase occurred for refund policy.

Will games be played with social distancing being enforced?

While we are not going to speculate or try to predict today what things will look like in the next few months, we are currently working on our plans and procedures for hosting games. We will make adjustments as necessary in order to conduct games in a safe and efficient manner. We will continue to make decisions based on the latest advice of medical and public health officials, as well as in full compliance with current and future government regulations. We will be prepared to adapt as necessary and will communicate any changes to our fans, players, clubs and communities at the appropriate time.

ESPN EVENTS TICKETING INFORMATION UPDATE

The ticket is a revocable license to attend the event printed on the face of this ticket.  By using this ticket and entering the facility, holder agrees to all terms hereof.  

All persons, regardless of age, must present a ticket for admission. Not responsible for lost or stolen tickets. The facility reserves the rights to refuse admission or eject any person violating facility rules, local, state or federal law, or whose conduct is deemed illegal, disorderly, or offensive by management. Persons entering the facility are subject to search. This ticket is non-transferable and may not be resold. No re-entry to the facility on ticket stubs. No refunds. No exchanges. Event time and date are subject to change. 

This ticket may not be used for advertising, promotion (including contests and sweepstakes) or other trade or commercial purposes, without the prior written approval of ESPN.  Holder of this ticket grants permission to ESPN (and their designees) to utilize holder’s image, likeness, actions and/or statements in any live or recorded audio, video or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event in any medium or context for any purpose, including commercial or promotional purposes, without further authorization or compensation.  Breach of any of the terms of this license, failure to comply with facility rules, or the refunding to holder of the printed purchase price on the face of this ticket (less any discount the purchaser may have received from ESPN or otherwise) shall automatically terminate any rights that holder may have hereunder and shall authorize ESPN to revoke the ticket at any time prior to or during the event, refuse admission to the facility or eject holder from the facility.  Breach of any of the terms of this license shall also subject holder to all legal remedies available to ESPN.  

HOLDER VOLUNTARILY ASSUMES ALL RISK AND DANGER ARISING FROM, OR RELATED IN ANY WAY TO, THE EVENT, WHETHER OCCURRING PRIOR TO, DURING, OR AFTER THE EVENT, HOWEVER CAUSED AND WHETHER BY NEGLIGENCE OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, THE RISK OF PERSONAL INJURY (INCLUDING DEATH), THE RISK OF LOST, STOLEN OR DAMAGED PROPERTY, AND ALL OTHER HAZARDS RELATED TO THE EVENT INCLUDING THE INHERENT RISK OF EXPOSURE TO COVID-19. WITHOUT LIMITING THE FOREGOING, BY ATTENDING AND/OR PARTICIPATING IN THE EVENT, HOLDER, ON HIS/HER OWN BEHALF AND ON BEHALF OF ANY ACCOMPANYING MINOR(S), IS DEEMED TO HAVE, AND HEREBY DOES, VOLUNTARILY AND KNOWINGLY, WAIVE, RELEASE, DISCHARGE AND RELINQUISH ANY AND ALL CLAIMS, ACTIONS AND LAWSUITS OF ANY KIND RELATED TO OR ARISING FROM HIS/HER ATTENDANCE, INCLUDING THOSE RELATED TO COVID-19, AGAINST ANY PARTY INVOLVED IN THE STAGING, CONDUCT, PARTICIPATION IN, PRODUCTION OR DISTRIBUTION OF THE EVENT.